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Bluedriver support

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Frequently Asked Questions

Frequently Asked Questions

You got questions. We got answers. See all of our frequently asked questions we get from our users.

What is the difference between BlueDriver and BlueDriver MAX?

BlueDriver MAX expands on the powerful capabilities of BlueDriver with the use of 16-pins (vs. 9) and enterprise level integration through our Backend as a Service (BaaS) API and SDK libraries.

How do I leverage the diagnostic data?

All diagnostic information is available directly to you through an API integration, so you can empower your business growth with data driven insights.

Do I need to have my own mobile app?

Nope! We have a comprehensive mobile application for both Android and iOS that is available for you to use.

What industries is this best suited for?

BlueDriver MAX is the perfect diagnostic tool for companies in the inspection business, fleet owners, rental companies, and auction operators. BlueDriver is the leading OBD2 scanner used within the auction industry!

Is there a minimum order quantity?

Absolutely not! We offer the flexibility to buy single plans as per your business's needs. For those considering larger orders, please contact our sales team to explore the available options.

How to contact support within the BlueDriver app

How you contact the support team within the BlueDriver app.

How to setup BlueDriver MAX for Android

Everything you need to know to get started with BlueDriver MAX on Android devices.

How to setup BlueDriver MAX for iPhone/iPad

Everything you need to know to get BlueDriver MAX paired with your iPhone/iPad.

Troubleshooting BlueDriver MAX

Follow these steps for troubleshooting BlueDriver MAX device.

Resetting Android App Data

How to reset App data on Android devices.

Update Failure - Solid Red Light

What to do when your BlueDriver Max lights up solid red after you plug it in.

Android Troubleshooting

Common issues you may encounter on an Android.

iPhone and iPad Troubleshooting

Common issues you may encounter on an iPhone or iPad.

Removing Old Vehicles

How to remove old vehicles from your account.

Removing Old Scans and Reports

How to remove old scans and reports.

How to Add Additional Users to Your Account

How to connect multiple user accounts to the same Back Office admin account.

Maximize your business's potential today.

Ready to see how BlueDriver MAX can transform your business? Reach out to us to get started.

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